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FAQ - Frequently Asked Questions

About us

Is Looky Cosmetics a Quebec-based company?

Absolutely! Our offices are located in the Greater Montreal area. We are extremely proud to share that Looky products have received the prestigious “Produits du Québec” certification, reflecting our commitment to the quality and authenticity of our products. 

Where can I buy your products?

In addition to our online store, our products are available at most pharmacies, including Jean-Coutu, Uniprix, Proxim, Brunet, Familiprix, and Pharmaprix (Shoppers).  

About our products

My Miracle Remover has a thick texture — is this normal?

Yes, absolutely! The Miracle Remover does not have the texture of a regular nail polish. Its formula is intentionally thick and gel-like. 

How do you properly use the Miracle Remover?

Prepare your nails by lightly filing the surface of the polish using a coarse-grit nail file. Apply a generous layer of the Miracle Remover over the entire nail, avoiding contact with the skin. Let it sit for 4 to 5 minutes, until the polish begins to lift naturally. Then, carefully use the peeler tool, a cuticle pusher, or a manicure stick to gently scrape off the gel. Repeat the steps if needed for a flawless result. 
Link to the tutorial video

What are the differences between the DEL/UV lamp models?

Our lamps differ in wattage and size. The 54-watt Deluxe DEL/UV Lamp is our customers’ favorite, offering ample space for both hands and feet, along with buttons featuring pre-programmed timers for convenient use.

The 48–54-watt lamp includes multiple drying time settings and is large enough to accommodate the entire hand.

The 24-watt DEL/UV Lamp offers excellent value for money, although its interior space is slightly more limited.

The 24-watt DEL/UV Lamp offers excellent value for money, although its interior space is slightly more limited.

I’m having trouble applying the Soft Gel Tips; the glue doesn’t seem to work.

The glue used for the Soft Gel Tips is a UV-activated adhesive. For it to properly adhere and cure, it must be exposed to a UV lamp. We highly recommend checking out our step-by-step tutorial, which guides you through the correct application process. 

How long does the 3-in-1 Gel Polish last?

When applied correctly, the 3-in-1 Gel Polish lasts for approximately 2 weeks. The wear time may vary from person to person. 

My manicure lifts after only 24 hours — what can I do?

Applying gel polish is quite different from traditional nail polish. First, proper nail preparation is essential (see the tutorial video). 

Next, when applying gel polish, it’s crucial to use very thin layers to allow for effective curing under UV light. If the polish is too thick, it will not cure evenly. 

Additionally, avoid getting polish on the cuticles or the edges of your nails — leave a tiny gap, about the width of a hair. If the polish tends to lift in “chunks,” it means it has dried on the skin (see the tutorial video). 

How should I properly store my nail polishes?

Nail polishes should be kept in a dark place, away from temperature fluctuations. Avoid storing them in bathrooms, where temperature changes are frequent. Ideally, keep them in a drawer in your bedroom or office, making sure to close the bottle tightly. 

How long can a nail polish be kept?

If stored in ideal conditions, a nail polish can last for about 2 years. 

Can I use a base coat and top coat with your nail polishes?

Our polishes are 3-in-1, meaning they already include a base, color, and protective finish. However, some people choose to apply an additional base coat for longer-lasting wear and extra protection. Adding a base coat can make the polish easier to remove while creating a protective layer between your natural nail and the polish. As for a topcoat, it provides extra protection and enhances the shine of your manicure. 

Why does the Rubber Base remain sticky after application?

The Rubber Base is a tinted base that helps conceal imperfections. To remove the sticky layer, we recommend applying a Gel Topcoat or a 3-in-1 Gel Polish of your choice on top. 

Why does my base remain sticky after curing?

A base coat always retains its sticky texture, that’s its main feature, as it ensures proper adhesion and hold for the polish. Therefore, it’s essential to apply a layer of 3-in-1 Gel Polish on top. If you prefer a natural, transparent finish, you can simply use a clear Topcoat. 

What’s the difference between a mini-collections and a regular collections?

Our Mini-Collections are carefully curated selections of colors already available in our range. Each set is designed to be harmonious and seasonal and comes with a 15% discount. Regular collections, on the other hand, feature entirely new shades released each season. 

About your orders

For any questions regarding your order, please send your inquiry to the following email address: contact@lookyboutique.com 

What are your delivery times?

Our delivery times are usually between 3 and 7 business days. 

What are the shipping fees?

Shipping is free for all orders of $50 or more (after discounts and before taxes). For orders below this amount, a shipping fee of $10 applies for deliveries within Québec. 

I placed an order and would like to make a change. Is it possible?

According to our policies, it is not possible to modify an order once it has been finalized. You can always contact our customer service at the following email address: contact@lookyboutique.com 

Didn't find the answer to your question?

If your question isn’t covered in our FAQ, we invite you to contact us below. Our customer service team will be happy to respond to you via message.